Do you offer discounts or coupons?

Yes, we occasionally offer promo codes via email or social media. Please note that discounts cannot be applied to sale or custom items.

How can I contact customer service?

You can email us at support@bb-simon.com or call us at +1 (646) 892-9721, Monday–Friday, 10 AM – 5 PM EST.

What is Jokics.com?
Jokics.com is an online store specializing in premium-quality On Cloud Shoes. We aim to provide authentic, comfortable, and performance-driven footwear for customers across the United States.
Are your products original and authentic?
Yes. We guarantee that all On Cloud Shoes sold on Jokics.com are 100% authentic and sourced from official distributors or verified suppliers. We do not sell replicas or counterfeit items under any circumstances.

Do you ship internationally?
Yes. We offer international shipping to select countries. Shipping fees and delivery times vary depending on the destination.
How long does shipping take?
Orders are typically processed within 2–4 business days With DHL Express Shipping. Standard DHL Shipping takes 3–7 business days. International orders may take 10–15 business days depending on customs clearance.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can also track your order bye tracking with given link.

What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. All transactions are securely processed through encrypted gateways.
Is my payment information safe?
Yes. We use SSL encryption and work with trusted third-party processors like Stripe and PayPal to ensure secure transactions.

What is your return policy?
All sales are final. We do not offer refunds or returns unless the item arrives damaged or defective. Please review our Return Policy for full details.
Can I cancel or modify my order?
Orders can be canceled within 24 hours, but a 15% cancellation fee may apply after 24 hours. Once shipped, orders cannot be modified or canceled.